Política de reembolso
Refund policy for seven of sweden
Scope: This refund policy applies to all purchases made through sevenofsweden.com
Right of withdrawal
- Cancellation period: As a customer, you have the right to cancel your purchase within 14 days of receiving the item.
- Exceptions to the right of withdrawal: The right of withdrawal does not apply to goods that quickly deteriorate or become too old, such as food, or to goods manufactured to the customer's specifications or clearly personalized.
How to exercise your right of withdrawal
- Notice of right of withdrawal: To exercise your right of withdrawal, you must send a clear message to seven of sweden via e-mail or post before the expiry of the withdrawal period.
- Return of goods: After you notify us of your regret, the goods must be sent back to seven of Sweden within 14 days.
- Condition of the goods: The goods must be returned in unchanged condition. seven of sweden has the right to reduce the refund if the item has been used or damaged.
Refund
- Refund period: seven of sweden will refund the full amount of the item including delivery costs, without undue delay and no later than 14 days from the day on which the cancellation notice was received.
- Refund method: The refund will be made using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise.
Complaints and faulty goods
Right of complaint: If the product is faulty or damaged upon delivery, you as a customer have the right to complain about the product.
Complaints process: Contact seven of sweden as soon as possible with a description of the fault and attach photo evidence if possible. seven of sweden will then give instructions on how to proceed.
Contact information
For questions regarding the refund policy, please contact seven of sweden customer service:
Email: shop@sevenofsweden.com
seven of sweden reserves the right to change this refund policy if necessary.